Refund policy

Effective Date: June 2026

Welcome to TrandingJewellery.com. We are committed to ensuring customer satisfaction and providing a seamless shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted for products purchased from our website.

By placing an order on TrandingJewellery.com, you agree to the terms outlined in this policy.

1. Company Information

Business Name: TrandingJewellery.com
Category: Jewelry & Watches
Email: trandingjewellery@gmail.com
Phone: 8927590503
Address: Tufanganj, Natabari, Cooch Behar, West Bengal, India
PIN Code: 736156
GST Number: 19FZBPB1798F1Z9

2. Our Commitment

At TrandingJewellery.com, we strive to provide high-quality jewelry and watches that meet customer expectations. Every product undergoes quality inspection before shipment. However, if you receive a damaged, defective, incorrect, or incomplete item, we are here to assist you.

3. Return Eligibility

You may request a return under the following circumstances:

  • You received a damaged product.

  • You received a defective item.

  • You received an incorrect product.

  • The product delivered is significantly different from the product ordered.

  • The package was received with missing components or accessories.

To qualify for a return:

  • The request must be submitted within 7 days of delivery.

  • The item must remain unused and unworn.

  • All original packaging, labels, tags, certificates, warranty cards, manuals, and accessories must be included.

  • The product must be in the same condition as received.

Failure to meet these conditions may result in rejection of the return request.

4. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items are generally not eligible for return:

  • Used jewelry items.

  • Used watches.

  • Customized or personalized jewelry.

  • Engraved products.

  • Special-order items.

  • Gift cards.

  • Products damaged due to customer misuse.

  • Products returned without original packaging.

  • Products showing signs of wear, alteration, or modification.

We reserve the right to inspect all returned products before approving any refund or exchange.

5. Return Request Process

To initiate a return:

Step 1: Contact Us

Send an email to:

trandingjewellery@gmail.com

Include:

  • Order number

  • Customer name

  • Contact number

  • Product name

  • Reason for return

  • Photos or videos showing the issue

Step 2: Verification

Our support team will review your request and verify the issue.

Step 3: Approval

If approved, return instructions will be sent via email.

Step 4: Product Return

Ship the item according to the provided instructions.

Step 5: Inspection

Upon receipt, our team will inspect the returned item.

Step 6: Resolution

After successful inspection, a replacement, exchange, store credit, or refund will be processed according to eligibility.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.

  • Provide clear photographs and videos.

  • Do not use the product before contacting support.

Once verified, we may offer:

  • Replacement product

  • Exchange

  • Full refund

  • Store credit

The appropriate solution will depend on product availability and the nature of the issue.

7. Wrong Product Delivered

If an incorrect product is delivered:

  • Contact us within 48 hours of delivery.

  • Share photos of the received product.

  • Keep all packaging materials intact.

After verification, we will arrange for replacement or refund as applicable.

8. Exchange Policy

We may offer exchanges in certain situations, including:

  • Damaged products

  • Manufacturing defects

  • Wrong item received

Exchange requests are subject to:

  • Product availability

  • Successful quality inspection

  • Compliance with return requirements

If the requested replacement is unavailable, a refund or store credit may be provided.

9. Refund Policy

Once a returned product is received and approved after inspection, refunds will be processed.

Refunds may be issued through:

  • Original payment method

  • Bank transfer

  • Store credit

  • Alternative approved payment channel

The refund amount will generally include the product price paid by the customer.

Shipping fees, handling charges, and transaction fees may be non-refundable unless the return results from our error.

10. Refund Processing Time

After refund approval:

  • Refund initiation: 3–7 business days

  • Bank processing: 5–10 business days

  • Card refunds: Depending on issuing bank policies

Processing times may vary based on payment provider and banking institution.

11. Order Cancellation Policy

Customers may request order cancellation before shipment.

Cancellation requests should be sent immediately to:

trandingjewellery@gmail.com

If the order has not been dispatched, a full refund may be issued.

Once an order has been shipped, cancellation requests may not be accepted and standard return procedures will apply.

12. Refusal of Returns

TrandingJewellery.com reserves the right to refuse returns if:

  • Return request exceeds the allowed period.

  • Product is used or damaged by the customer.

  • Original packaging is missing.

  • Product has been altered or modified.

  • Evidence of misuse exists.

  • Fraudulent activity is suspected.

13. Return Shipping Responsibility

Seller Responsibility

We may cover return shipping costs when:

  • Wrong item delivered

  • Defective product received

  • Damaged product delivered

Customer Responsibility

Customers may be responsible for return shipping costs when:

  • Product no longer wanted

  • Incorrect purchase decision

  • Size or preference-related concerns

  • Other non-quality-related reasons

Shipping responsibility is determined after review of the return request.

14. Lost or Delayed Returns

Customers should retain shipping receipts and tracking information until the return process is completed.

TrandingJewellery.com is not responsible for:

  • Packages lost during return transit

  • Delays caused by courier services

  • Incorrect shipping addresses provided by customers

We recommend using a trackable shipping service.

15. Product Color and Appearance Disclaimer

Actual product appearance may vary slightly due to:

  • Screen settings

  • Device displays

  • Photography lighting

  • Manufacturing variations

Minor visual differences do not qualify as defects and may not be eligible for return or refund.

16. Watch Warranty Disclaimer

Where applicable, watches may include manufacturer warranties.

Warranty coverage does not typically include:

  • Accidental damage

  • Water damage beyond specifications

  • Battery replacement

  • Normal wear and tear

  • Unauthorized repairs

Customers should follow product-specific warranty guidelines where provided.

17. Fraud Prevention

To maintain a secure shopping environment, we reserve the right to:

  • Request additional verification

  • Reject suspicious return claims

  • Investigate unusual refund requests

  • Limit future transactions if fraudulent activity is detected

Any abuse of the return system may result in account restrictions.

18. Force Majeure

We shall not be held responsible for delays or inability to process returns or refunds resulting from:

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Labor strikes

  • Technical failures

  • Pandemic-related disruptions

19. Policy Updates

TrandingJewellery.com reserves the right to modify this Return & Refund Policy at any time without prior notice.

Any updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

20. Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact:

TrandingJewellery.com
Email: trandingjewellery@gmail.com
Phone: 8927590503
Address: Tufanganj, Natabari, Cooch Behar, West Bengal – 736156, India
GST No.: 19FZBPB1798F1Z9

We appreciate your trust in TrandingJewellery.com and are committed to resolving customer concerns fairly, efficiently, and transparently.